All the faq's

All the stupid and lousy un-emotional information they gave us makes them sound like robots. I bet they are robots. Because robots have no hearts. And this, what they did, was HEARTLESS CRUELTY TO POOR INNOCENT CHILDREN! Evil Disney company needs payback. Like every pixie to stop buying all disney merchendise! And all the faries to not go to disney world for a while! If any reader could do this It would be like OMG THEY HEARD AND READ! Disney needs to be taken down a notch. They have millions of dollars 10s of websites and billions of us who do NOT like them! They can pay and will pay for the damages our little hearts are taking at this time of great suffering. So I am writing a book. Called The lost land and it is about a fairy of Pixie Hollow who leaves "never to return to the sacred place.." and returns to find, the land in ruins and overrun by zombie penguins! The last pixie survivors are scarce and supplies are running out for them. She fights the penguins saves pixie hollow and penguins go extinct. The end.

Maybe I won't write it...... I basically told you it. Oh well. LET YOUR RAGE OUT!

Attention Pixies: Disney Fairies Pixie Hollow will be closing on September 19, 2013. ALL Fairies can log in and enjoy full unlimited access for free, from now until September 19, 2013. Thank you for everything! Click here to learn more.

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Pixie Hollow > About Closing

About Closing

Attention Pixies:

Disney Fairies Pixie Hollow will be closing on September 19, 2013.

From now until September 19, 2013, ALL Fairies and Sparrow Men can log into Pixie Hollow and enjoy full unlimited access for free!

Here's what you need to know:

• Pixie Hollow Memberships and Pixie Diamonds are no longer available for purchase. All Fairies and Sparrow Men now play as Members for free until Pixie Hollow's closing date.
• As of August 20, 2013 paid Member accounts will no longer be charged a recurring payment for Pixie Hollow. Emails will be sent to all current paid Members with further information about Membership including refund details.
• If you do not currently have a Pixie Hollow Membership, there is no need to cancel your free account.
• Any Secret Codes you have acquired can still be redeemed here until Pixie Hollow closes on September 19, 2013.
• If you have any questions concerning your Membership or billing, please contact us.

If you have questions or would like additional information, please visit the Pixie Hollow Closing FAQs.

Continue to check out all of the exciting games and activities currently available at the offical Disney Fairies website.

 

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When will Disney Fairies Pixie Hollow close?

Disney Fairies Pixie Hollow will shut down at 11:59 AM Pacific Time on September 19, 2013.

 

Why is Pixie Hollow closing?

Disney Interactive is committed to offering high-quality, entertaining play experiences in both online virtual worlds and mobile apps. At this time, we are shifting our development focus towards other online and mobile play experiences, such as the Disney Fairies website and a growing selection ofDisney Mobile apps. We deeply appreciate your enthusiasm and loyal support for Pixie Hollow and sincerely hope you will continue to enjoy the large variety of online and mobile play experiences Disney offers, and will bring you soon!

 

Will I be able to access my account and my Fairy/Sparrow Man avatar(s), and items?

All guests can log in with their existing account information and enjoy full unlimited access to Pixie Hollow for free from now until September 19, 2013. After that date, you will no longer be able to access Pixie Hollow.

 

Can I purchase a new paid Membership?

Memberships are no longer available for purchase. ALL Fairies and Sparrow Men can log in with their current account information and enjoy unlimited access to Pixie Hollow for free from now until September 19, 2013.

 

Why can’t I purchase or re-activate my Membership?

Pixie Hollow will close on September 19, 2013. ALL Fairies and Sparrow Men can log in with their existing account information and enjoy full unlimited access to Pixie Hollow for free from now until September 19, 2013.

 

I have a recurring paid Membership for Pixie Hollow. What happens now?

As of August 20, 2013, your credit card or PayPal account will no longer be charged a recurring payment for Pixie Hollow. Guests with current paid Memberships will receive an email with information about Membership including refund details. All players will be able to log in with their existing account information and enjoy full Membership access for free until the online world closes on September 19, 2013. For additional billing questions, please contact us at billing@pixiehollow.com. Billing support will no longer be available after November 18, 2013.

 

I just bought Pixie Diamonds. Can I get a refund?

Pixie Diamond purchases are non-refundable. You can continue to use your Pixie Diamonds in the Pixie Hollow virtual world until it closes on September 19, 2013.

 

What happens on my renewal date or when my subscription expires?

As of August 20, 2013, your credit card or PayPal account will no longer be charged a recurring payment for Pixie Hollow. All Fairies and Sparrow Men can log in with their existing account information and enjoy Membership access for free until the online world closes on September 19, 2013. Fairies and Sparrow Men with current paid Memberships will receive an email with information about Membership including refund options.

 

Is Pixie Hollow free now?

Pixie Hollow will be closing on September 19, 2013. Memberships to the online world are no longer available for purchase but ALL Fairies and Sparrow Men can log into the online world and enjoy full unlimited access for free from now until September 19, 2013.

 

I purchased a Pixie Hollow Game Card at a Target / Toys R Us store. What do I do now?

Paid Membership for Pixie Hollow is no longer available for purchase. ALL Fairies and Sparrow Men can log in with their existing account information and enjoy full Membership access for free until the online world closes on September 19, 2013.

If you have purchased a Pixie Hollow Game Card at Target or Toys R Us retail stores, but have not yet activated your Game Card online, please contact us atbilling@pixiehollow.com or call (877) 787-4943 for additional help. Billing support will no longer be available after November 18, 2013.